Refund and return

These Terms of Service ("Terms") govern your access to and use of the Air Purifier website located at [https://www.airxwellness.com] (the "Website") and any related services offered by [Your Company Name] ("we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website.

1. Use of the Website You may use the Website for lawful purposes only. You agree not to use the Website: In any way that violates any applicable law or regulation. For the purpose of exploiting, harming, or interfering with the Website or any other user's use of the Website. To transmit or post any content that is defamatory, offensive, obscene, or threatening. To impersonate another person or entity. To interfere with the security of the Website.

2. User Content You may submit content (text, images, videos, etc.) to the Website ("User Content"). You retain all ownership rights to your User Content. By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute your User Content in connection with the Website. You are solely responsible for your User Content and represent and warrant that you have all rights necessary to grant us the license set forth above. You agree not to submit any User Content that violates these Terms.

 3. Intellectual Property The Website and all content and materials on the Website, including trademarks, copyrights, and other intellectual property rights, are owned by us or our licensors. You may not use any content or materials on the Website without our prior written permission.

 4. Disclaimers THE WEBSITE AND ALL CONTENT AND MATERIALS ON THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

5. Limitation of Liability WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. Termination We may terminate your access to the Website for any reason, at any time, without notice.

7. Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of [Your State] without regard to its conflict of laws provisions.

8. Entire Agreement These Terms constitute the entire agreement between you and us regarding your use of the Website.

9. Changes to the Terms We may update these Terms from time to time. We will post the updated Terms on the Website. You are bound by any changes to the Terms by continuing to use the Website after the changes are posted.

10. Contact Us If you have any questions about these Terms, please contact us at airxinnovations@gmail.com or phone at 90330 02113. 

1. Overview

This Return & Refund Policy explains how Airx Wellness ("we", "us", "our") handles returns, exchanges, and refunds for orders placed on https://airxwellness.com/. By placing an order with us, you agree to the terms outlined below.

2. Return Window & Eligibility

You may request a return within 14 days of delivery. To be eligible for a return, the item must be undamaged and accompanied by proof of purchase.

3. How to Start a Return

To initiate a return, please contact us by emailing our support team. Have your order number and proof of purchase ready — this helps us process your request faster.

4. Return Shipping Costs

The customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued as an exchange only — refunds are not offered. Please allow 7–10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

6. Exchanges

Yes, for a different size or color of the same item.

7. Damaged, Defective, or Incorrect Items

Customers must report damaged, defective, or incorrect items within 24 hours of delivery with photos or a video of the unboxing. We arrange a free pickup and issue a replacement or refund.

8. Order Cancellations

Yes, before the order is confirmed or moves to processing, with no cancellation fee.

9. Restocking Fees

A 10% restocking fee applies to all returns.

10. Proof of Purchase

We require the following as proof of purchase for a return: order number or order confirmation email.

11. Contact Us

For any questions about a return, refund, or exchange, please reach out to us at: info@airxwellness.com | +91 7777916898 | Gandhinagar, Gujarat, India

12. Changes to This Policy

Airx Wellness reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.

Effective date: July 28, 2026